A CBR-based Approach to ITIL-based Service Desk Essay examples -- Custo

AbstractMany organizations customer service and proficient support department like to use assist Desk systems. It is crucial to provide a convenient and fast method. In this paper the Incident and Problem care of ITIL framework are described and used as the underlying structure of assistant Desk and then cosmic microwave background radiation technique is selected for the main implementation technique by and by make a comparison between cosmic background radiation and RBR. Lastly, this paper actually tries to work on new perspective by adopting Knowledge management techniques with service Desk systems.INTRODUCTIONThe Knowledge anxiety inspection and repair Desk has attracted attention. By adding Knowledge centering to the ITIL (IT Infrastructure Library), the importance of Knowledge counsel in IT organizations is observed more than ever. military service Desk makes the accessibility and availability of IT organizations services in supporting the agreed IT service provision become easy. By using Service Desk the reception, chemical reaction and troubleshooting of end-users issues regarding organizations services are solved. There are several problems in operate Desk topic. First is the acquisition of the knowledge about information technologies support by Service Desk. The technicians must have the knowledge of information technologies to solve the reported incident. But, nowadays the information technologies are increasing rapidly. The other problem is to determination proper solution when technicians do not possess the knowledge over domain to grow the solution in term of time consuming. Knowledge Management can be describe as a technology that increases our understandings and helps the organizations to make decisions and solve problems more effectively by providing strategy, process and technology... ...ime to fill the database, and it is effective to figure nearest neighbor of the current incident. CONCLUSIONNowadays, many organizations cust omer service and technical support department like to use Service Desk systems. It is crucial to provide a convenient and fast method. In this paper the Incident and Problem Management of ITIL framework are described and used as the underlying structure of Service Desk and then CBR technique is selected for the main implementation technique subsequently make a comparison between CBR and RBR. Lastly, this paper actually tries to work on new perspective by adopting Knowledge management techniques with Services Desk systems.Works CitedFarjadi Tehrani, A. R., & Mustafa Mohamed, F. Z. (2011). A CBR-based Approach to ITIL-based Service Desk. daybook of Emerging Trends in Computing and Information Sciences, 2(10), 476-484. A CBR-based Approach to ITIL-based Service Desk Essay examples -- CustoAbstractMany organizations customer service and technical support department like to use Service Desk systems. It is crucial to provide a convenient and fast method. In this paper th e Incident and Problem Management of ITIL framework are described and used as the underlying structure of Service Desk and then CBR technique is selected for the main implementation technique after make a comparison between CBR and RBR. Lastly, this paper actually tries to work on new perspective by adopting Knowledge management techniques with Services Desk systems.INTRODUCTIONThe Knowledge Management Service Desk has attracted attention. By adding Knowledge Management to the ITIL (IT Infrastructure Library), the importance of Knowledge Management in IT organizations is observed more than ever. Service Desk makes the accessibility and availability of IT organizations services in supporting the agreed IT service provision become easy. By using Service Desk the reception, reply and troubleshooting of end-users issues regarding organizations services are solved. There are several problems in Services Desk topic. First is the acquisition of the knowledge about information technologies support by Service Desk. The technicians must have the knowledge of information technologies to solve the reported incident. But, nowadays the information technologies are increasing rapidly. The other problem is to determination proper solution when technicians do not possess the knowledge over domain to find the solution in term of time consuming. Knowledge Management can be describe as a technology that increases our understandings and helps the organizations to make decisions and solve problems more effectively by providing strategy, process and technology... ...ime to fill the database, and it is effective to find nearest neighbor of the current incident. CONCLUSIONNowadays, many organizations customer service and technical support department like to use Service Desk systems. It is crucial to provide a convenient and fast method. In this paper the Incident and Problem Management of ITIL framework are described and used as the underlying structure of Service Desk and then CB R technique is selected for the main implementation technique after make a comparison between CBR and RBR. Lastly, this paper actually tries to work on new perspective by adopting Knowledge management techniques with Services Desk systems.Works CitedFarjadi Tehrani, A. R., & Mustafa Mohamed, F. Z. (2011). A CBR-based Approach to ITIL-based Service Desk. diary of Emerging Trends in Computing and Information Sciences, 2(10), 476-484.